Self Storage Maida Vale Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Maida Vale provides storage units and related services, including assistance connected with removals and transport to and from our storage facilities. By making a booking, using our storage units, or arranging any associated services, you agree to be bound by these Terms and Conditions. Please read them carefully before entering into an agreement with us.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and Self Storage Maida Vale incorporating these Terms and Conditions and any written confirmation or schedule we provide.
We, us, our means Self Storage Maida Vale as the provider of storage units and related services.
You, your means the customer, being the person or business entering into the Agreement with us.
Premises means any storage facility, warehouse, yard, or other location operated by us where your goods may be stored or handled.
Unit means the individual storage unit, container, or allocated space that we license you to use.
Services means storage and any associated services we may agree to provide, including but not limited to handling, loading, unloading, and coordination with removal or transport services.
Goods means any items that you bring to or store at the Premises under this Agreement.
2. Booking Process and Formation of Contract
2.1 You may request a booking for a storage unit or associated services by contacting us using our published contact methods or through any online or written request system we make available.
2.2 All bookings are subject to availability and our acceptance. A booking is not confirmed until we issue a written or electronic confirmation specifying the start date, unit type or size, fees, and any agreed additional services.
2.3 We may refuse any booking request at our sole discretion, for example where we reasonably believe that the goods are unsuitable for storage, capacity is insufficient, or previous payment issues have occurred.
2.4 By confirming a booking, you warrant that all information you provide is true, accurate, and not misleading, including details of the goods and the intended use of the unit.
2.5 If you are a business customer, the person placing the booking confirms that they are duly authorised to enter into the Agreement on behalf of that business.
3. Access, Move-In and Removal Coordination
3.1 We will provide you with details of how to access the Premises and your allocated unit, including any opening hours, security procedures, and identification requirements.
3.2 You are responsible for arranging the transport of your goods to and from the Premises. Where we agree to coordinate with a selected removal company or transport provider, this will be on the basis that such providers operate as independent contractors and not as our agents.
3.3 Any times or dates for access or arrival of removal vehicles are estimates only and not guaranteed. We will use reasonable efforts to facilitate access but are not liable for delays caused by traffic, third-party carriers, weather, or other events beyond our reasonable control.
3.4 You must ensure that any removal company or third party acting on your behalf complies with our Premises rules, health and safety requirements, and security procedures while on site.
4. Payments and Charges
4.1 The fees payable for storage and any related services will be set out in our booking confirmation or in a separate tariff provided to you. Unless otherwise stated, all fees are exclusive of any applicable taxes or government charges.
4.2 Storage fees are typically payable in advance, either monthly or for such other period as we may specify in the Agreement. Additional service charges, including handling or coordination with removal companies, may be billed in advance or in arrears, as notified to you.
4.3 We accept payment by such methods as we may reasonably specify from time to time. You agree to maintain valid payment details and to ensure that payments are made on or before the due date.
4.4 If payment is not received on the due date, we may charge interest on the overdue amount at the statutory rate applicable in England and Wales, calculated daily from the due date until the date of actual payment.
4.5 We reserve the right to review and vary our fees from time to time. Where you have an ongoing storage arrangement, we will provide you with reasonable notice of any change to periodic charges. Continued use of the unit after such notice will constitute acceptance of the revised fees.
5. Cancellations, Amendments and Refunds
5.1 You may cancel a booking before the agreed start date by giving us notice. Any advance payments may be refunded or retained in whole or in part, depending on the notice period given and any costs already incurred, as set out in our applicable cancellation policy.
5.2 Where you are a consumer booking by distance means, you may have a statutory right to cancel within a cooling-off period. However, this right may be lost if you ask us to begin the services during that period. Details of your statutory rights, if applicable, will be provided to you separately.
5.3 Once the storage period has commenced, you may only terminate in accordance with the notice provisions in the Agreement. Typically, you will be required to provide a minimum written notice period to move out and end the Agreement.
5.4 We may permit amendments to bookings, such as changes in unit size or dates, subject to availability and any applicable adjustment in fees. Certain changes may be treated as a cancellation and re-booking at our discretion.
5.5 We reserve the right to terminate the Agreement and require you to remove your goods if you materially breach these Terms and Conditions, including but not limited to non-payment, prohibited use of the unit, or breach of health and safety rules. In such cases, fees already paid may be retained and additional charges may apply.
6. Use of the Unit and Prohibited Goods
6.1 You are granted a licence to use the allocated unit solely for the purpose of storing goods in accordance with this Agreement. No tenancy or exclusive possession of any part of the Premises is created.
6.2 You must not store or cause to be brought onto the Premises any goods that are illegal, hazardous, explosive, flammable, toxic, or otherwise dangerous, including but not limited to firearms, munitions, fireworks, compressed gases, chemicals, asbestos, or waste materials.
6.3 You must not store any perishable items that may rot or attract vermin, nor any living creatures, plants under cultivation, or any items that emit fumes, odours, or noise.
6.4 Cash, securities, precious metals, antiques, artworks of exceptional value, and other high-value or irreplaceable items are stored entirely at your own risk and may be subject to specific limitations or insurance requirements. We strongly recommend that you do not store such items without appropriate insurance cover.
6.5 You must keep the unit clean and in good condition and must not cause damage to the Premises or interfere with any services or equipment. You must ensure that the unit is kept locked and secure whenever you are not present.
7. Liability and Risk
7.1 The goods are stored within the unit at your sole risk. You are responsible for arranging adequate insurance for your goods for the full replacement value, whether through your own insurer or, if offered, through an insurance option facilitated by us.
7.2 While we will take reasonable steps to maintain security and safety at the Premises, we do not guarantee that the Premises are immune from unauthorised access, theft, or damage. Subject to clause 7.5, we will not be liable for any loss or damage to the goods, whether caused by fire, flood, theft, pests, deterioration, or any other cause.
7.3 We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or loss of data, arising out of or in connection with the Agreement, even if such loss was reasonably foreseeable.
7.4 Our total aggregate liability to you in respect of any claim arising under or in connection with the Agreement, whether in contract, tort, negligence, or otherwise, will be limited to the lesser of the total fees paid by you to us in the twelve months preceding the event giving rise to the claim or such other sum as may be specified in the Agreement.
7.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under English law.
7.6 If we, at your request, assist with loading, unloading, or moving goods within the Premises or in connection with a removal service, such assistance is provided as a courtesy. You remain responsible for the goods and for ensuring they are properly packed, lifted, and handled. We will not be liable for any damage arising from such assistance unless caused by our wilful misconduct or gross negligence.
8. Indemnity
8.1 You agree to indemnify us and keep us indemnified against all claims, demands, liabilities, damages, costs, and expenses arising out of or in connection with your breach of this Agreement, your use of the unit or Premises, or any act or omission by you, your employees, agents, or contractors, including any removal or transport providers engaged by you.
9. Waste Management and Environmental Regulations
9.1 You must not deposit, abandon, or discard any waste or unwanted items in or around the Premises, in common areas, car parks, or loading bays. All waste must be removed from the Premises by you or by a properly licensed waste carrier engaged by you.
9.2 You must not bring onto the Premises any controlled or hazardous waste, including electrical equipment, chemicals, oils, clinical waste, or asbestos. If such items are inadvertently brought onto the Premises, you must remove them immediately in accordance with applicable environmental regulations.
9.3 If you fail to remove waste or leave goods behind after the Agreement ends, we may, at our discretion, remove and dispose of such items. You will be liable for all costs and charges incurred by us in doing so, including any fees payable to licensed waste carriers and any statutory charges.
9.4 You must comply with all applicable laws and regulations relating to waste, recycling, and environmental protection. If your actions or stored goods cause contamination, pollution, or any breach of environmental law, you will be liable for all resulting losses, penalties, and clean-up costs.
10. Access, Security and our Rights over Goods
10.1 We may enter your unit at any time where required by law, by emergency services, or where we reasonably believe that the unit contains prohibited goods, is being used in breach of the Agreement, or presents a risk to safety or security.
10.2 Where practicable, we will give you prior notice of entry, but this may not be possible in urgent situations. We may break the lock or otherwise access the unit if necessary. We will, where reasonable, replace any lock and notify you after entry has taken place.
10.3 In the event of non-payment, we have a contractual lien over the goods stored in the unit and may withhold access until all outstanding sums are paid. If payment is not made within a reasonable time, we may sell, dispose of, or otherwise deal with the goods to recover unpaid amounts, following any applicable legal procedures and giving you notice where required.
11. Termination and Vacating the Unit
11.1 At the end of the Agreement, whether by expiry or termination, you must remove all goods from the unit and return it in a clean and tidy condition, with all keys or access devices returned or deactivated as required.
11.2 If you do not vacate by the agreed date, further storage fees may continue to accrue, and we may exercise our rights of lien and sale or disposal as set out in these Terms and Conditions.
11.3 Any goods left in the unit or on the Premises after termination may be treated as abandoned. We may remove, sell, or dispose of such goods at our discretion, and you will remain liable for all associated costs.
12. Data Protection and Confidentiality
12.1 We will collect and process your personal data for the purposes of managing the Agreement, operating the Premises, ensuring security, and complying with legal obligations. We will handle your data in accordance with applicable data protection laws.
12.2 We may use CCTV and access control systems at the Premises for security and operational purposes. By using the Premises, you consent to such monitoring in accordance with applicable laws.
13. General Provisions
13.1 We may vary these Terms and Conditions from time to time. The version in force at the time you enter into or renew an Agreement will apply to that Agreement. Where appropriate, we will notify current customers of material changes.
13.2 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
13.3 No failure or delay by us in exercising any right or remedy under the Agreement shall constitute a waiver of that or any other right or remedy.
13.4 You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or transfer our rights and obligations at any time, provided that this does not materially reduce your rights.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation, whether contractual or non-contractual, shall be governed by and construed in accordance with the law of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
By proceeding with a booking or using our storage or related services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
